Support ​

Your orders are not submitted correctly to Planzer Portal, you have a question about the plugin or a feature request?
We are happy to help!

Please contact the Planzer support!

Feature request ​

If you have a feature request, please contact the Planzer support.

Access to your shop system ​

If Planzer needs access to investigate a problem, we will ask you for access to your shop system.

WooCommerce ​

What we need:

• Screenshot of the error message and/or clear description of the problem.
• Access to the WordPress backend as an administrator, preferably a staging system.
• Access to the Planzer portal.
• Instructions if and how we can do test orders in the shop.

Shopify ​

What we need:

• Screenshot of the error message and/or clear description of the problem.
• Shopify backend access: For that, we need the Shop-URL (e.g. https://your-shop.myshopify.com). We will send you an access request via Shopify. This needs to be confirmed by you.
• Access to the Planzer portal.
• Instructions if and how we can do test orders in the shop.

Shopware ​

What we need:

• Screenshot of the error message and/or clear description of the problem.
• Access to the Shopware backend as an administrator, preferably a staging system.
• Access to the Planzer portal.
• Instructions if and how we can do test orders in the shop.