Order Document Synchronization from Abacus to Shopware ​

After orders are processed in Abacus, important documents are automatically synchronized back to Shopware and made available in the customer's account area. This allows customers to access and download their order-related documents directly from their Shopware account.

Document Types ​

The following document types are typically synchronized from Abacus to Shopware:

1. Order Confirmation (Auftragsbestätigung) - Confirms that the order has been received and is being processed
2. Invoice (Rechnung) - The final invoice for the order
3. Delivery Note (Lieferschein) - Documentation of shipped items (when applicable)

Configuration ​

To configure which Abacus documents should be synchronized to Shopware, navigate to the Abacus plugin configuration in your Shopware admin panel:

Settings → Extensions → Abacus Integration → Configuration

In the configuration, you can map Abacus document types to Shopware order document types:

This mapping allows you to specify:

• Which Abacus document types should be synchronized
• How they correspond to Shopware's document types
• Which documents should be made available to customers

How Document Synchronization Works ​

1. Order Processing in Abacus: When an order is processed in Abacus, documents are generated as part of the order processing sequence
2. Document Availability: At certain sequence points during processing, the documents become available for synchronization
3. Automatic Sync: The plugin periodically checks for new documents in Abacus and automatically downloads them
4. Attachment to Order: Documents are attached to the corresponding Shopware order in the administration panel
5. Customer Access: Customers can view and download these documents from their account area in the Shopware storefront

Viewing Documents in Shopware Admin ​

After documents are synchronized, they appear in the order details in the Shopware administration panel:

1. Navigate to Orders → Overview
2. Open the specific order
3. Go to the Documents tab

All synchronized documents from Abacus will be listed here, along with their type and date.

Customer Access ​

Customers can access their order documents by:

1. Logging into their Shopware account
2. Navigating to My Account → Orders
3. Selecting the specific order
4. Viewing and downloading available documents

This provides a seamless experience where customers have immediate access to all relevant order documentation without needing to contact customer support.

Important Notes ​

• Documents are synchronized automatically after they are generated in Abacus
• The synchronization respects the document mapping configured in the plugin settings
• Only documents for orders that have been exported to Abacus will be synchronized
• Documents remain available in Shopware even if they are modified or updated in Abacus
• The synchronization process runs periodically to ensure documents are available shortly after generation in Abacus